At Zarwox.us, we want you to be fully satisfied with your studio microphone purchase. If you’re not, you may be eligible for a return or refund as outlined below.

1. Return Eligibility

  • Returns accepted within 30 days of delivery
  • Items must be:
    • Unused and in original condition
    • In original packaging
    • Complete with all accessories

Non-returnable items:

  • Customized or clearance items
  • Products showing signs of use or damage not caused during shipping

2. Return Instructions

To initiate a return:

We will respond with return steps and address.

3. Shipping Responsibility

  • If the item is defective or incorrect, we’ll send you a prepaid return label
  • Otherwise, you cover return shipping

Use a trackable method and retain proof of shipment.

4. Refunds

  • Refunds issued to original payment method
  • Processed within 10 business days of return approval
  • Full or partial refund based on item condition and packaging

5. Damaged or Defective Items

Report damage or defects within 48 hours of delivery.
We may request photo proof and will offer a replacement or full refund.

6. Exchanges

We do not offer exchanges. Please return the item and place a new order.

7. Contact Us

Zarwox LLC
Phone: +1 (707) 795-7011
Email:  support@zarwox.us
Address: 1039 Madrone Ave, Cotati, California 94931, United States
Business Hours: Mon–Fri, 9 AM – 6 PM EST