Return & Refund Policy

Business Name: ZARWOX LLC
Address: 2028 Mall Rd, Florence, KY 41042, United States

1. Introduction

At ZARWOX LLC, customer satisfaction is our priority.
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for all purchases made through our website.

2. Business Information

Business Name: ZARWOX LLC
Email: support@zarwox.us
Phone: (502) 398-5119
Address: 2028 Mall Rd, Florence, KY 41042, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

3. Standard Return Policy (Non-Klarna Purchases)

For all payment methods other than Klarna (card, PayPal, etc.):

You may request a return if:

  • The item is unused

  • The item is in its original packaging

  • The request is made within 30 days of delivery

  • The item is defective, damaged, or not as described

4. Klarna Purchases – Special Return Terms (Required by Klarna)

For all orders paid with Klarna, the following conditions apply:

✔ 14-Day Return Right

Customers using Klarna have the right to return their order within 14 days of delivery.

✔ Free Return Shipping

ZARWOX LLC covers the return shipping cost for all Klarna returns.

✔ Condition of Returned Items

Items must be:

  • Unused

  • Unopened (for sanitary reasons)

  • In original packaging

✔ No Restocking Fees

Klarna returns do not incur any restocking, handling, or processing fees.

✔ Full Refund

A full refund will be issued once the return is approved.

✔ Refund Timeline

Refunds for Klarna purchases will be processed within:
14 business days.

✔ Important: Notify Klarna

Customers must report the return through their Klarna app to pause payments until the refund is completed.

5. How to Initiate a Return

To start a return, contact us at:

Email: support@zarwox.us
Phone: (502) 398-5119

Provide:

  • Order number

  • Reason for return

  • Photos (if item is damaged or defective)

Our team will provide return instructions and a prepaid label (for Klarna orders).

6. Return Shipping Rules

For Klarna Purchases:

Return shipping is free.

For Other Payment Methods:

Customers are responsible for return shipping unless the item is damaged or defective.

We recommend using a trackable shipping service.

7. Return Address

All returns must be shipped to:

ZARWOX LLC
2028 Mall Rd, Florence, KY 41042
United States

8. Refund Process

After receiving and inspecting your returned item:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

Refund Timeframe:

  • Klarna: Within 14 business days

  • Other payment methods: Within 7 business days

Shipping fees are refundable only if:

  • The item arrives damaged

  • You received the wrong product

9. Exchanges

We offer exchanges for:

  • Defective items

  • Incorrect items

  • Items damaged during transit

Contact support to arrange an exchange.

10. Non-Returnable Items

We cannot accept returns for:

  • Used items

  • Opened items (sanitary products)

  • Items damaged by customer misuse

  • Items returned without original packaging

11. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours with photos and order details.

We will send a replacement or issue a refund.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, contact:

ZARWOX LLC
Email: support@zarwox.us
Phone: (502) 398-5119
Address: 2028 Mall Rd, Florence, KY 41042, United States