At Zarwox.us, we prioritise fast, secure, and transparent delivery within the United States. This shipping policy explains how we handle order processing, shipping timeframes, and delivery issues.

1. Shipping Area

  • We ship only within the United States
  • We do not deliver to:
    • U.S. territories (e.g., Puerto Rico, Guam)
    • P.O. Boxes
    • APO/FPO military addresses

2. Shipping Fees

  • Free standard shipping on all orders within the contiguous U.S.
  • Additional shipping fees may apply to Alaska or Hawaii (shown at checkout)

3. Processing Time & Order Cutoff

  • Processing Time: Orders are processed within 1–2 business days
  • Order Cutoff Time: Orders placed between 9 AM – 6PM EST, Monday–Friday, are prioritized for same-day processing

4. Estimated Delivery Time

  • Standard Shipping: 3–5 business days after shipment
  • Delivery times may vary slightly based on location and carrier delays

5. Shipping Carriers

We ship using reliable carriers such as FedEx and UPS to ensure timely and safe delivery.

6. Tracking Your Order

After your order ships, you’ll receive an email with:

  • A tracking number
  • A tracking link
  • An estimated delivery date

You can also track orders via our Order Tracking page.

7. Shipping Issues

  • Lost Packages: Contact us if tracking shows no updates after 7 business days
  • Damaged Deliveries: Report damage within 48 hours with photos if possible
  • Missing or Incorrect Items: Notify us within 7 days of the delivery

We will work to resolve all verified issues promptly, including replacements or refunds where applicable.

8. Order Changes & Cancellations

  • Changes/Cancellations: Contact us within 48 hours of delivery. Allowed only before shipment

9. Delays & Exceptions

  • Delivery may be delayed by weather, carrier issues, or unexpected events
  • We will notify customers of any significant delay or disruption

10. Contact Information

For shipping concerns, please contact:

Business Name: Zarwox LLC
Phone: +1 (707) 795-7011
Email: support@zarwox.us
Address: 1039 Madrone Ave, Cotati, California 94931, United States
Service Hours: Monday–Friday, 9 AM–6PM EST

11. Policy Updates

This shipping policy may be updated periodically. Any updates will be posted on this page and apply to future orders only.